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Get in touch
Phone our claims line or complete the online form. Have your policy number to hand if you can — we can still help if not.
📞 0800 765 4321
Available every day of the year, including weekends and bank holidays.
We try to make claims as simple as possible. Here's what to expect.
Phone our claims line or complete the online form. Have your policy number to hand if you can — we can still help if not.
We'll ask a few questions about the incident — what, when, where — and let you know what evidence we'll need.
Your claim is logged with the insurer, and a handler takes ownership. You'll get a dedicated point of contact.
Most straightforward claims are settled within a few working days. We'll keep you informed throughout.
Having the right information to hand will help us deal with your claim more quickly. Where possible, please gather the following before you call:
Simple claims for things like accidental damage or theft of a piece of equipment are often settled within a few working days of receiving the required documents. More complex claims — particularly those involving third parties or injury — can take longer, but we'll always keep you updated on progress.
It depends on the type of claim, who was at fault, and the cost of settlement. Some specialist policies protect your renewal price after a single small claim. Speak to us at renewal and we'll talk through your options honestly.
For most equipment claims you can use your preferred repairer, provided their estimate is reasonable. For some items the insurer may have a preferred specialist who can work more quickly — but we'll always discuss this with you before going ahead.
If your claim is declined and you don't agree with the reason, you have a right to formal complaint. We're here to help — call us and we'll review the decision. If the matter can't be resolved between us, the Financial Ombudsman Service offers an independent route.